Making a Booking & Booking Amendments

Step 1: Making a Booking

1. Log in to your IX Golf account (website or app).

2. Navigate to Book a Round.

3. Select:

   • Club

   • Course

   • Preferred date and time

4. Review availability and confirm your booking.

Note: Some clubs may only operate manual bookings due to tee sheet limitations or API integration issues. In these cases, contact the club directly.

Step 2: Common Booking Issues

• Book a Round button greyed out:

  • Insufficient points

  • Time/day restrictions

  • Incorrect date/time selection (app-specific)

Step 3: Amending Bookings

• Changed round length: If you play more or fewer holes than booked (e.g., 9, 10, 12 vs. 18), contact the club first.

• Shortened rounds due to weather or temporary tees: Partial point refunds may be possible with club approval.

• Point adjustments: The club or IX Golf team can adjust points for changes to holes played.

Step 4: Club-Specific Rules

• Some clubs do not allow paired tee times. If a slot disappears after booking one player, paired bookings may not be supported.

• Cancellation policies vary; some clubs require manual processing.

Step 5: Booking Errors & Customer Support

If you encounter errors when booking or cancelling:

1. Contact IX Golf Customer Services:

   • 📞 01608 310 197 (option 1)

   • 📧 customerservices@ix.golf

2. Provide:

   • Club & course name

   • Date and time

   • Number of players

   • Description of the issue (e.g., greyed-out button, error message)

Support options include:

• Cancelling a booking on your behalf

• Contacting the club to complete a booking

• Providing tailored guidance to resolve issues

Tips & Notes

• Always confirm points before booking.

• Keep communication with the club for manual bookings.

• Check your Live Area to confirm bookings and amendments.