How to Cancel a Booking and What Happens to Your Points

🗓️ Cancelling a Booking

• Up to 24 Hours Before:
  You can cancel your booking online up to 24 hours in advance.
  ✅ When cancelled successfully, your points will be automatically refunded to your account.

• Within 24 Hours of the Tee Time:
  Cancellations made less than 24 hours before the booking are at the discretion of the club.
  ❗ We cannot refund points automatically in these cases without club approval.

⚠️ Trouble Cancelling?

If you're receiving an error when trying to cancel, especially close to the 24-hour window, it may be due to the club’s tee sheet provider.

📞 Call us: 01608 310 197 (option 1)
📧 Email: customerservices@ix.golf

We’ll be happy to assist or liaise with the club on your behalf if needed.